How Can We Help
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Getting Started & Booking
- How do I book my first appointment?
- How will our house cleaning relationship work?
- How often can you provide service?
- Can Virginia Housekeepers produce an estimate for a portion of a home versus the entire home?
- What hours of the day are available for home cleanings?
- Do you work on the weekends?
- What can I do to prepare prior to your arrival?
- Do I have to sign a contract?
- What do you do if I want to exclude some specific areas during my routine cleaning?
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Pricing, Estimates & First-Time Cleans
- How much will it cost to clean my home?
- Will it cost the same each time you come to my home?
- Why is the initial cleaning cost more than recurring services?
- Why is my cleaning rate higher when I skip a regular cleaning appointment?
- How long will my initial cleaning take?
- Will my home cleaning price/rate change each year?
- How do you determine your pricing?
- I received an estimate but I am unclear on what the price excludes?
- Do you offer competitive rates?
- Why are some services cheaper than others?
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Scheduling, Rescheduling & Skips
- Will you come on the same day and time for each clean?
- What if I need to reschedule the cleaning?
- I travel often and will need to skip some cleaning appointments. Will this pose a problem?
- What happens if there is bad weather and the cleaners are unable to make it to my home?
- What if I move? How do I change my address?
- What do you do if I want to exclude some specific areas during my routine cleaning?
- Am I able to pause my cleaning services for a few months?
- Should I have a Spring Cleaning every year?
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Policies & Fees
- What is your cancellation fee?
- What if I accidentally lock the cleaning crew out on my cleaning day?
- What is the lock out fee?
- What happens if I forget to make a payment on the day of the cleaning?
- What happens if there is bad weather and the cleaners are unable to make it to my home?
- What holidays do you observe and what happens if my regular cleaning falls on a holiday?
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Access, Security & Alarms
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Payments & Discounts
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Products, Green Cleaning & Sensitivities
- Do you offer “Green” cleaning products or Eco Friendly cleaning products?
- What do you mean by “green house cleaning”?
- How do you handle specific allergies or certain sensitivities?
- Are the products you use pet/baby friendly?
- Are your products safe to use even though we are on a septic system?
- What product does Virginia Housekeepers use to clean hardwood floors?
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What’s Included / Not Included & Extras
- What doesn’t Virginia Housekeepers clean?
- Do you wash the windows?
- Does Virginia Housekeepers clean windows; specifically, exterior glass?
- Does Virginia Housekeepers clean dishes?
- Does Virginia Housekeepers change the sheets as part of their regular cleaning service?
- Does Virginia Housekeepers clean window wells/tracks?
- Does Virginia Housekeepers clean door tracks/transitions?
- Can you clean my garage?
- Can you clean my patio or balcony?
- Do you can unfinished areas within my home?
- Does Virginia Housekeepers offer carpet cleaning?
- Can you use my vacuum?
- Do you clean walls?
- Do I need to provide house cleaning supplies?
- Do the cleaners move furniture while cleaning?
- I recently had an insect infestation. Can Virginia Housekeepers still clean my home?
- My home is rather filthy and cluttered. Is Virginia Housekeepers able to assist with organizing and trash removal?
- Does Virginia Housekeepers clean the inside of my air fryer?
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Teams, Training & Trust
- Who will be cleaning my home?
- How many people will be cleaning my home?
- Will I always have the same cleaning team?
- How Do I Know I Can Trust Your Housekeepers?
- Are my housekeepers trained and supervised?
- Are you bonded and insured?
- Who does Virginia Housekeepers hire to clean my home?
- Are your cleaning teams authorized to work in the United States?
- Am I liable for Worker’s Compensation?
- Are your housekeepers employees or sub contractors?
- Do the cleaners speak English?
- My work or my spouse’s work requires that anyone in our home is a US Citizen or has specific credentials -does those pose a problem?
- Do I tip the cleaning crew?
- Can I change my assigned cleaning team?
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Pets
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Service Areas
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Feedback, Issues & Guarantees
- What if I’m not satisfied with the service?
- What if the cleaning team missed a spot?
- What if something in my home is damaged or broken during a cleaning?
- How do I provide feedback on my cleaning?
- Is there an easy way to provide feedback for my cleaning team?
- How do I report an incident that I believe was related to my recent cleaning?
- Does Virginia Housekeepers have a referral program?
- Does Virginia Housekeepers have a blog?
- Is there a way I can leave a note or specific instructions for my cleaning team?
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Why Choose Us?
- Why should I hire Virginia Housekeepers?
- Is it true that Virginia Housekeepers is only one of a select few residential cleaning companies that has over 750 five-star reviews?
- Why does Virginia Housekeepers have so many five-star reviews while other companies have very few in comparison?
- Do you offer competitive rates?
- Are you a franchise?
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How do I report an incident that I believe was related to my recent cleaning?
PostedOctober 27, 2025
UpdatedOctober 27, 2025
ByPaul Dumas
You can report an incident via our Incident Reporting page: https://virginiahousekeepers.com/incident-reporting/
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