How Can We Help
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Getting Started & Booking
- How do I book my first appointment?
- How will our house cleaning relationship work?
- How often can you provide service?
- Can Virginia Housekeepers produce an estimate for a portion of a home versus the entire home?
- What hours of the day are available for home cleanings?
- Do you work on the weekends?
- What can I do to prepare prior to your arrival?
- Do I have to sign a contract?
- What do you do if I want to exclude some specific areas during my routine cleaning?
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Pricing, Estimates & First-Time Cleans
- How much will it cost to clean my home?
- Will it cost the same each time you come to my home?
- Why is the initial cleaning cost more than recurring services?
- Why is my cleaning rate higher when I skip a regular cleaning appointment?
- How long will my initial cleaning take?
- Will my home cleaning price/rate change each year?
- How do you determine your pricing?
- I received an estimate but I am unclear on what the price excludes?
- Do you offer competitive rates?
- Why are some services cheaper than others?
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Scheduling, Rescheduling & Skips
- Will you come on the same day and time for each clean?
- What if I need to reschedule the cleaning?
- I travel often and will need to skip some cleaning appointments. Will this pose a problem?
- What happens if there is bad weather and the cleaners are unable to make it to my home?
- What if I move? How do I change my address?
- What do you do if I want to exclude some specific areas during my routine cleaning?
- Am I able to pause my cleaning services for a few months?
- Should I have a Spring Cleaning every year?
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Policies & Fees
- What is your cancellation fee?
- What if I accidentally lock the cleaning crew out on my cleaning day?
- What is the lock out fee?
- What happens if I forget to make a payment on the day of the cleaning?
- What happens if there is bad weather and the cleaners are unable to make it to my home?
- What holidays do you observe and what happens if my regular cleaning falls on a holiday?
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Access, Security & Alarms
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Payments & Discounts
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Products, Green Cleaning & Sensitivities
- Do you offer “Green” cleaning products or Eco Friendly cleaning products?
- What do you mean by “green house cleaning”?
- How do you handle specific allergies or certain sensitivities?
- Are the products you use pet/baby friendly?
- Are your products safe to use even though we are on a septic system?
- What product does Virginia Housekeepers use to clean hardwood floors?
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What’s Included / Not Included & Extras
- What doesn’t Virginia Housekeepers clean?
- Do you wash the windows?
- Does Virginia Housekeepers clean windows; specifically, exterior glass?
- Does Virginia Housekeepers clean dishes?
- Does Virginia Housekeepers change the sheets as part of their regular cleaning service?
- Does Virginia Housekeepers clean window wells/tracks?
- Does Virginia Housekeepers clean door tracks/transitions?
- Can you clean my garage?
- Can you clean my patio or balcony?
- Do you can unfinished areas within my home?
- Does Virginia Housekeepers offer carpet cleaning?
- Can you use my vacuum?
- Do you clean walls?
- Do I need to provide house cleaning supplies?
- Do the cleaners move furniture while cleaning?
- I recently had an insect infestation. Can Virginia Housekeepers still clean my home?
- My home is rather filthy and cluttered. Is Virginia Housekeepers able to assist with organizing and trash removal?
- Does Virginia Housekeepers clean the inside of my air fryer?
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Teams, Training & Trust
- Who will be cleaning my home?
- How many people will be cleaning my home?
- Will I always have the same cleaning team?
- How Do I Know I Can Trust Your Housekeepers?
- Are my housekeepers trained and supervised?
- Are you bonded and insured?
- Who does Virginia Housekeepers hire to clean my home?
- Are your cleaning teams authorized to work in the United States?
- Am I liable for Worker’s Compensation?
- Are your housekeepers employees or sub contractors?
- Do the cleaners speak English?
- My work or my spouse’s work requires that anyone in our home is a US Citizen or has specific credentials -does those pose a problem?
- Do I tip the cleaning crew?
- Can I change my assigned cleaning team?
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Pets
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Service Areas
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Feedback, Issues & Guarantees
- What if I’m not satisfied with the service?
- What if the cleaning team missed a spot?
- What if something in my home is damaged or broken during a cleaning?
- How do I provide feedback on my cleaning?
- Is there an easy way to provide feedback for my cleaning team?
- How do I report an incident that I believe was related to my recent cleaning?
- Does Virginia Housekeepers have a referral program?
- Does Virginia Housekeepers have a blog?
- Is there a way I can leave a note or specific instructions for my cleaning team?
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Why Choose Us?
- Why should I hire Virginia Housekeepers?
- Is it true that Virginia Housekeepers is only one of a select few residential cleaning companies that has over 750 five-star reviews?
- Why does Virginia Housekeepers have so many five-star reviews while other companies have very few in comparison?
- Do you offer competitive rates?
- Are you a franchise?
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What if something in my home is damaged or broken during a cleaning?
PostedOctober 27, 2025
UpdatedOctober 27, 2025
ByPaul Dumas
We do our best to handle your things with the utmost care; however, sometimes accidents cannot be prevented. Should damage or breakage occur while we are cleaning your home, we will make every effort to repair the item or replace the item should repair not be possible. Insurance claims will be filed when appropriate. Pictures can always help us, so please take a picture and send it to us (if necessary). Should an incident occur, please submit details via our Incident Reporting page: https://virginiahousekeepers.com/incident-reporting/.
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