Just as with rescheduling fees, if you lock the team out on cleaning day, you will be assessed a lock-out fee. The lock-out fee is $100.  In the event of an accidental lockout, we will attempt to contact you to see if the issue can be resolved on the spot.

If you have pets, we prefer them to be restricted from entering the areas that we clean to allow us to clean your home better and more efficiently, however we are pet friendly and will be very careful around them. Please let us know in advance what kind of pets [...]

If you have special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area cleaned. Virginia Housekeepers carries all the necessary insurances in the event of any [...]

Follow this link. Payment is due the day of each scheduled cleaning. Most of our customers pay electronically using Zelle or Venmo or simply leave a check on the counter. In the event you forget to leave your payment, please let us know immediately to avoid any late payment fees. [...]

All cleaning services can be canceled up to 48 hours in advance without any fee. If you cancel within the 48 hour period prior to the scheduled appointment, you will be responsible for 50% of the estimated cleaning fee. We do not like to charge this fee but since we [...]

If the team is unable to enter your home due to the customer’s fault (door is locked, pets not contained, power outage, water is shut off or if the team is turned away at the door) there will be a lock-out fee assessed in the amount of $100.

Your Virginia Housekeepers cleaning team will always take every measure possible to assure safe handling of your things while cleaning your home. Since sometimes accidents cannot be prevented, Virginia Housekeepers and its employees are insured and bonded so that you can be rest assured that you are protected against loss [...]

All of the cleaners that work for Virginia Housekeepers have a tax ID and the credentials to work in the United States and pay taxes accordingly.

Virginia Housekeepers pays all local, state, federal and social security taxes. So when you hire Virginia Housekeepers to clean your home, there is no need to be concerned with tax forms and paperwork because Virginia Housekeepers will properly handle those issues.

We would greatly appreciate it if you can communicate any special instructions directly to the office via e-mail so that we can update your file accordingly to enhance the cleaning experience you receive. This will help us update the notes available to any team that may clean your home in [...]