They are — and the distinction matters. Our trained cleaners in Manassas are payroll employees, which means we are accountable for their training, their conduct and their insurance. Every one of them is background-checked and reference-verified before a first shift, and the company is fully insured and bonded. If something were ever damaged in your Manassas house, there is a real policy behind it rather than an independent contractor's apology. That screening applies to every single Manassas route, without exception.